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Common Questions

See a list of the most common questions we are asked ranging from delivery options to opening hours.

  • Can I place an order by phone?
  • Can I call to your shop?
  • How are the goods delivered?
  • Do you deliver at the weekends?
  • If I pay for express delivery, will I get it the next day?
  • Can I specify a time for delivery?
  • What are your opening hours?
  • Do you provide an installation service?
  • Can the public buy from your website?
  • Who pays for shipping if I am returning an item?
  • What's the best way to contact FreeTV.ie?
  • How do I use your website?

Can I order on the phone?

  • All orders must be placed on the website
    • Once you have placed your order it is possible to call to our Depot in Portarlington, Co. Laois to collect your order
    • This is for collection only - it is not possible to either place or edit your order

Can I call to your shop?

  • Once you have placed your order it is possible to call to our depot in Portarlington, Co. Laois to collect your order
  • This is for collection only - it is not possible to either place or edit your order

How are the goods delivered?

  • We use Fastway for all our deliveries

Do you deliver at the weekends?

  • Parcels are only delivered Monday to Friday by Fastway

If I pay for express delivery, will I definitely get it next day?

  • Express delivery on any order placed before 4.30pm will guarantee that order will be shipped same day using Fastway couriers next day delivery service. Fastway couriers achieve about a 98% success rate at delivering such orders next day.

Can I specify what time my order is delivered ?

  • No, but sometimes it is worth adding a shipping note to say your preferred time is as this will appear on the outside of the parcel and may assist the courier in fitting your order into his schedule that is convenient for you.
    • Parcels are normally delivered within normal working hours ie. between 8am to 6pm

What are your opening hours?

  • Our opening hours are Monday-Friday (7.30am to 6pm open through lunch) and Saturday 8.00-9.30am

Do you provide an installation service?

  • We only do sales. You can find a list of satellite & aerial installers on the Irish Satellite & Aerial Association website

Can the public buy from your website?

  • Yes, our website is open to both the public and trade customers

Who pays for shipping if I return an item?

  • We will ship the replacement goods to the customer for free but the shipping costs back to the FreeTV.ie warehouse are the customer's responsibility.
  • Alternatively customers can choose to drop the goods back to our depot in person.

What is the best way to contact FreeTV.ie?

The fastest and most efficient way to contact us via email or through our contact us page

  • Use this for the following scenarios
  • Ask technical questions
  • Check on a parcel that has been shipped
  • Report a warranty issue

We will get back to you promptly (normally with 5-30 minutes) with a detailed reply

  • Our phone number is really only for customers trying to track a delivery
  • All technical queries must be posted via our contact us page
  • The phone number for our shipping department is 057 8645063

How do I use your website?

One of the most innovative & unique features on the FreeTV.ie website is our video user manuals and guides. There is no other website of our type in Ireland or indeed the UK that has the range of instructional videos that we provide and for free for our customers convenience which enables them to carry out their own installations.

Anywhere you see any of the following;

Video Tabs

Just click on either the Video Guides Tab, Product Video Tab, Installation Tab etc and you will see all the videos related to that particular product. We know from our own experience that sometimes it's not always the easiest to follow instruction manuals but when you see someone carry out a particular task, it is much easier to follow.

The videos have been a great success. We broke the 10,000,000 views of our video guides towards the end of 2014. There was clearly a huge need for these online and the investment of time by the FreeTV.ie staff on this has been well worth it. The constant positive feedback we receive about the videos is staggering and in no small way has contributed to us being the leading website of our type in Ireland. See below for an example of one of our many video guides.